Secutelnet Technologies Pvt Ltd is committed to providing high-quality technological services tailored to meet your business needs. To ensure a transparent and fair process, we have outlined our Refund, Return, and Cancellation Policy below.
Cancellation Policy
- Cancellation Window: Cancellations are permitted within 3 days of placing your order. If you wish to cancel your order, please contact our customer support team within this time frame.
- Cancellation Process: To initiate a cancellation, please provide your order details and reason for cancellation via email or our customer support portal. Our team will process your request promptly and confirm the cancellation.
- Non-Cancellable Services: Please note that certain services, once initiated, may not be eligible for cancellation. This includes services that require immediate execution or are tailored to specific customer requirements.
Refund Policy
- Refund Eligibility: If your cancellation request is approved within the 3-day cancellation window, you will be eligible for a full refund of the amount paid for the service.
- Refund Process: Once your cancellation request is processed, the refund will be initiated and credited back to your original method of payment. Please allow up to 15 working days for the refund to reflect in your account, depending on your payment provider’s processing times.
- No Physical Shipping: As Secutelnet Technologies provides technological services exclusively through its website, there is no physical product shipment involved. Refunds pertain solely to the service fees charged and are not associated with any physical goods.
Return Policy
- Service-Based Returns: Since Secutelnet Technologies offers digital and technological services, the concept of physical returns does not apply. However, if you encounter any issues with the services provided, please contact our support team. We are committed to resolving any service-related concerns to your satisfaction.
- Issue Resolution: For any dissatisfaction with our services, we encourage you to reach out to us. Our team will work with you to address any issues and, where applicable, provide corrections or modifications to the services rendered.
Important Notes
- Exceptions: Please be aware that some services, particularly those involving custom solutions or immediate execution, may not be eligible for cancellation or refund once work has commenced.
- Contact Information: For cancellations, refunds, or any service-related queries, please contact our customer support team via [email] or [phone number]. Our support team is available to assist you during business hours.
Secutelnet Technologies Pvt Ltd values your business and strives to provide you with the best possible service experience. We appreciate your understanding of our policies and look forward to serving your technological needs.